Refund Policy
If you have made a payment via the online web portal and it has been found that an overpayment has been made, Poplar Healthcare will issue a refund to the original credit/debit card used to make the initial payment. All credit refund request must be made by contacting Poplar Healthcare’s billing department at 1-888-274-7956 or email at [email protected]
Refunds may result from the following:
• Overpayment
• Duplicate payment received
• Additional payments issued by the insurance carrier
Please allow 7 days for the processing of all refunds to be issued.
Thank you for choosing Poplar Healthcare.

Commitment to Privacy
Poplar Healthcare is committed to honoring the privacy of the individuals using the online web portal. The purpose of the Privacy Policy is intended to make you aware of the ways your personal information is collected through the web site and how we guard your information. Any updates or modifications will be posted as they occur and by accessing the web site you signify that you have read, understand and agree to the policy.

The Information We Collect
This notice applies to all information collected or submitted via the website. You can make request, pay bills, and register. We collect personal information that uniquely identifies such as: name, address, billing information, email address, phone number, and credit/debit card information.

For Payment
We may use and disclose medical information to ensure treatment and services you receive may be billed to and payment may be collected from you, an insurance company, or a third party. We may share your information with other health care providers that may treat you.

The Way We Use the information
We use the personal and health information we collect to process your request, authenticate website usage, and inform you of relevant services or information.
We protect all patient data through security measures. We will not disclose, rent, sell or share any Personal Information or other personally identifiable Information to third parties for marketing purposes.

Our Commitment to Data Security
To prevent unauthorized access and maintain data security, ensure the correct use of shared information, we have measures in place to secure the information through electronic, physical, and managerial procedures.

Our Commitment to Children’s Privacy
We never collect or solicit information from individuals that we know are under 13, and no part of the website structure is designed to attract anyone under the age of 13.

How to Contact Us
Compliance Officer
Phone: 901-473-0606
Email: [email protected]

Delivery and Timing
What methods of payment does Poplar Healthcare accept?

Poplar Healthcare readily accepts payment for service bills using any of the following methods: Visa, or MasterCard, personal check, or money order.
You may mail any payments to:

Poplar Healthcare
PO Box 1000
Department 461
Memphis, TN 38148